Terms and Conditions

Susan McVea Consulting Inc.

Effective Date: March 2026 | Last Updated: March 2026

Applies to all brands and offers operated by Susan McVea Consulting Inc.

These Subscription Terms apply specifically to The Spark by When She Conquers and are incorporated into the full Susan McVea Consulting Inc. Terms & Conditions. If there is a conflict between these Subscription Terms and the general Terms & Conditions, these Subscription Terms will govern with respect to The Spark subscription, unless prohibited by applicable law. They form part of our full Terms & Conditions and should be read alongside our Privacy Policy. By subscribing, you agree to be bound by these terms.

1. What You Are Subscribing To

The Spark by When She Conquers is a recurring physical subscription operated by Susan McVea Consulting Inc.(“The Spark”)

Each month, active subscribers receive a curated lettermail package delivered to the shipping address on file. Each package is designed to support a monthly recalibration practice and may include items such as:

a personally written message or printed letter
an art print, visual anchor, or reflection card
stickers, small cards, or other printed reminders connected to the monthly theme
other related physical or printed materials selected for that month’s experience

Package contents are curated monthly and may vary. The specific format, theme, materials, design, quantity, size, and contents of each package are determined at our sole discretion. We do not guarantee that every package will include the same type, number, size, or format of items. However, each package will be prepared as an intentionally curated physical subscription experience.

The Spark is a personal experience subscription. It is not a course, coaching program, therapy service, consulting service, or community membership.

Our legal business name, Susan McVea Consulting Inc., may appear on all invoices, receipts, and payment statements.

2. Subscription Pricing

Monthly price: As stated at checkout at the time of your subscription. All prices are in the currency displayed at checkout (CAD for Canadian subscribers; USD for international subscribers).

Taxes: Applicable Canadian taxes (GST/HST/PST) will be added at checkout for Canadian subscribers. International subscribers are responsible for any applicable duties or taxes in their jurisdiction.

Price changes: We reserve the right to update subscription pricing with a minimum of 30 days' written notice by email. Your continued subscription after the notice period constitutes acceptance of the new price. If you do not agree to the new price, you must cancel before the new price takes effect.

3. Billing and Payment

Your subscription is billed automatically on or around the same calendar date each month as your initial sign-up date
Payment is processed securely by ThriveCart using the payment method you provide at checkout
By subscribing, you authorise us to charge your payment method on a recurring monthly basis until you cancel
If a payment fails, we will retry up to three times over the following 5 business days
If payment cannot be collected after three attempts, your subscription will be suspended and your package for that month will not be included in the production run
It is your responsibility to keep your payment information current; you may update it at any time through your account portal or by contacting us

4. Production Window and Cut-off Dates

The monthly cut-off date is the 15th of each month.

Because each WSC The Spark package is produced individually (including custom printed materials, art prints, and personalized elements), we operate on a fixed monthly production window. Once the monthly production order has been finalized, we cannot remove, modify, redirect, or update individual packages for that month. We order materials from vendors, arrange printing, and prepare packages in advance of shipping. The 15th cut-off allows us to produce and fulfill each package accurately based on the current paid subscriber information on file at that time.

Subscribers who sign up on or before the 15th of the month will be included in the current month’s production run and will receive that month’s package.

Subscribers who sign up after the 15th of the month will be included in the following month’s production run. This means your first package may arrive the next month, depending on the date you subscribe.

Address changes, billing updates, and subscription changes must be submitted on or before the 15th of the month to apply to that month’s package.

Changes submitted after the 15th of the month will apply to the following month’s package.

5. Cancellation Policy

5.1 How to Cancel

Log into your account portal and follow the cancellation steps, OR
Email us at [email protected] with the subject line "WSC Cancellation — [Your Name]"

We will confirm your cancellation by email within 3 business days. Please retain this confirmation for your records.

5.2 Cancellation Timing

Cancellations must be received on or before the 15th of the month to take effect for the current month’s shipment
Cancellations received after the 15th of the month will take effect the following billing cycle — you will be charged for and receive one additional month's package
Once your cancellation is confirmed, your subscription will not renew after the final billed period
You will continue to receive any packages that have already entered production or been shipped

5.3 After Cancellation

You will lose access to any subscriber-only benefits effective from the end of your final billing period
We do not offer pro-rated refunds for unused subscription days
You are welcome to re-subscribe at any time; we cannot guarantee that current pricing will still be available

6. Shipping and Delivery

6.1 Shipping Regions

We currently ship to Canada, the United States, and select international countries. If you are located in a region where shipping is unavailable, we will contact you to refund your subscription.

6.2 Shipping Timelines

Packages are shipped once per month, approximately by the 30th of the month. Estimated delivery timelines are:

Canada: 5–10 business days from ship date
United States: 7–14 business days from ship date
All other countries: 15-30 business days from ship date

These are estimates only. We are not responsible for delays caused by postal or courier services, customs processing, or circumstances beyond our control (including weather events, strikes, or public holidays). Canadian customers should contact us if nothing has been received after 3 weeks. International customers, please contact us after 6 weeks of non-receipt of items.

6.3 Shipping Address

You are responsible for providing a complete and accurate shipping address at the time of subscription
Address changes must be submitted by the 15th of the month to ensure correct delivery for that cycle
We are not responsible for packages that are lost, undeliverable, or returned due to an incorrect or incomplete address
If a package is returned to us due to an address error, we will contact you to arrange re-shipment; additional shipping costs may apply

7. Lost, Damaged, or Missing Packages

7.1 Lost Packages

If your package has not arrived within 6 weeks of the ship date, please contact us. We will investigate with our shipping carrier. If the package is confirmed lost, we will arrange a replacement at no additional cost, subject to available stock.

We are not responsible for packages confirmed delivered to the correct address that cannot be located.

7.2 Damaged Packages

If your package arrives damaged, please:

Photograph the outer packaging and the damaged contents before discarding anything
Contact us within 7 days of receipt at [email protected] with your photos and order details

We will assess the damage and, where appropriate, arrange a replacement or credit. Claims submitted after 7 days of receipt cannot be processed.

8. Refund Policy

Because each package is produced individually for each subscriber, we are unable to offer refunds on packages that have already entered production or been shipped. This applies even if the package has not yet been received. Refunds or credits may be issued at our discretion in the following circumstances:

A package is confirmed lost in transit (Section 7.1)
A package arrives significantly damaged (Section 7.2)

Because The Spark is a curated subscription experience, we do not offer refunds based on personal preference, dissatisfaction with the monthly theme, or subjective response to the contents.

9. Subscription Pause

We do not currently offer a subscription pause feature. If you need to pause, please cancel and re-subscribe when you are ready. We cannot guarantee the same pricing will be available upon re-subscription.

10. Gifting a Subscription

Gift subscriptions may be available on request. Please contact us at [email protected] to enquire. Gift subscriptions are subject to the same terms as standard subscriptions. The gift purchaser is responsible for ensuring the recipient's consent to receive physical mail and their correct shipping address.

11. Personal Use, Intellectual Property and AI Use

All written messages, art prints, visual reminders, stickers, themes, designs, copy, packaging elements, and other materials included in The Spark by When She Conquers are owned by Susan McVea Consulting Inc. or its licensors and are protected by applicable copyright, trademark, and intellectual property laws.

Your subscription is for personal use only. You may enjoy, display, and use the materials for your own personal reflection, encouragement, and recalibration practice. You may not reproduce, scan, photograph for redistribution, copy, share, resell, sublicense, publish, upload, distribute, adapt, or create derivative works from any subscription materials without our prior written permission.

You may not use any materials included in The Spark (whether written, visual, physical, digital, paid, unpaid, public, or private) to train, prompt, fine-tune, develop, or improve any artificial intelligence system, machine learning model, chatbot, custom GPT, automation tool, or similar technology.

You may not use The Spark materials to create competing or substitute products, services, subscriptions, content libraries, templates, trainings, courses, workbooks, prompts, printables, digital products, or commercial materials.

Violation of this section may result in cancellation of your subscription without refund and may result in legal action.

12. Subscriber Privacy

Your personal information, including your shipping address and billing details, is handled in accordance with our Privacy Policy. We share your shipping address only with our fulfillment and shipping partners for the sole purpose of delivering your subscription package. We do not sell or share your information for any other purpose.

13. Changes to the Subscription

13.1 Changes to Package Contents

We reserve the right to adjust, modify, or substitute package contents at any time. We will always maintain the overall quality and intentionality of the experience, but specific items may change based on availability, theme, or production constraints.

13.2 Changes to These Terms

We may update these Subscription Terms from time to time. Material changes will be communicated by email at least 30 days before taking effect. Your continued subscription after changes take effect constitutes acceptance of the updated terms.

13.3 Discontinuation

In the unlikely event that we discontinue the WSC The Spark subscription, we will provide at least 60 days' written notice by email.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of British Columbia, Canada, without regard to conflict of law principles.

In the event of a dispute, we encourage you to contact us first at [email protected] to seek an informal resolution. We will make reasonable efforts to resolve disputes within 30 days of receiving written notice.

If an informal resolution is not possible, disputes shall be resolved through binding arbitration in British Columbia, Canada, unless you are a Quebec consumer, in which case the mandatory consumer protection provisions of the Consumer Protection Act (Quebec) apply and disputes may be brought before the appropriate Quebec tribunal.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable.

16. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any Subscription Terms applicable to your purchase, constitute the entire agreement between you and Susan McVea Consulting Inc. with respect to your use of our websites and services, and supersede all prior agreements and understandings.

17. Contact Us

For all subscription enquiries, cancellations, address changes, or support:

When She Conquers — operated by Susan McVea Consulting Inc.
Email: [email protected]

Please include your full name and the email address associated with your subscription in all correspondence. We aim to respond to all enquiries within 3 business days.